Insight Hospitality | Even the Chef Can Burn the Toast
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Even the Chef Can Burn the Toast

Even the Chef Can Burn the Toast

How to deal with staff and your own mistakes

Yes! I burnt the toast. The qualified chef of the house burnt the toast. We just got a fruit loaf and I decided to change the settings on the toaster to make it a lighter brown. I got it wrong! I burnt it to black. And yes, I still ate it. It didn’t taste the best, but the toast was still toast. It still had a purpose.

So here’s the thought. Even though we can burn toast, we make mistakes, we still have purpose. I will say it again: Even though we make mistakes, we still have a purpose. This is the same for you as it is for your staff. They have purpose in where they are at.

Why do they work for you? What do you offer as a business owner that makes your staff stay? How do you treat your staff when they make a mistake?

Because they make mistakes and will continue to make mistakes. There have been many studies done on what type of leader you are. I’m not here to write about leadership – that’s for another time. I’m here today to ask: ‘what do you do when mistakes happen?’  Do you hide from it? Or do you learn from it?

John C. Maxwell’s book ‘Sometimes you Win, Sometimes you learn’ creates a wonderful picture that you can apply to your situation and to your staff. That is ‘Don’t base your self-worth on a bad experience.’ Your staff’s performance is not all of who they are and a one-off mistake should not be taken as a complete picture of who you are or who your staff might be! Failure is not a once off event, failure is giving up completely. Don’t give up, it’s ok to miss it now and again… the right question to ask is ‘how do I learn from this?’ Ask that staff member too, what did they learn?

Failure is not a one-off event, failure is giving up completely. Don’t give up. It’s ok to miss it now and again. The right question to ask is: ‘how do I learn from this?’ Ask your staff member too, what did they learn?

For more help asking the right questions and improving staff morale, contact Insight today!

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    June 18, 2010 at 8:51 pm

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